Privacy Policy
Your Chill Games Ltd ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Data Controller: Your Chill Games Ltd
Registered in England & Wales · Company No: 14782391
Unit 7, Trafford Wharf Road, Manchester, M17 1EX
Email: [email protected]
Phone: 0161 399 4820
ICO Registration No: ZB412837
2. What personal data we collect
| Category | Examples | How collected |
|---|---|---|
| Identity data | First name, last name | Checkout form, contact form, trade-in form |
| Contact data | Email address, phone number, postal address | Checkout form, contact form, newsletter signup |
| Transaction data | Products ordered, prices, order reference | Checkout process |
| Technical data | IP address, browser type, pages visited, session cookie | Automatically via our web server and session cookies |
| Marketing preferences | Newsletter opt-in | Newsletter signup form |
We do not collect payment card data. All payments are handled via bank transfer instructions sent by email; no card details pass through our systems.
3. How we use your data and our lawful basis
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Processing and fulfilling your order | Contract (Art. 6(1)(b)) |
| Sending payment instructions and order confirmation | Contract (Art. 6(1)(b)) |
| Responding to enquiries and trade-in requests | Legitimate interests (Art. 6(1)(f)) |
| Sending marketing emails (newsletter) | Consent (Art. 6(1)(a)) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f)) |
| Complying with legal obligations (e.g. tax records) | Legal obligation (Art. 6(1)(c)) |
| Improving our website (analytics) | Legitimate interests / Consent where cookies used |
4. Cookies
We use cookies to operate our website. A session cookie is strictly necessary to maintain your basket and wishlist. We may also use analytics cookies with your consent. For full details, see our Cookie Policy.
5. Who we share your data with
We do not sell your personal data. We may share it with:
- Royal Mail — to deliver your order (name and address only).
- Email service providers — to send order confirmations and newsletters.
- HMRC — where required by law (e.g. VAT records).
- IT service providers — hosting and website infrastructure, under data processing agreements.
All third parties are required to process your data securely and only for the purposes we specify.
6. International transfers
We store and process all data within the UK or the European Economic Area (EEA). Where any transfer outside the UK/EEA is necessary, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or Standard Contractual Clauses).
7. How long we keep your data
| Data type | Retention period |
|---|---|
| Order and transaction records | 7 years (HMRC requirement) |
| Contact and enquiry messages | 2 years from last contact |
| Newsletter subscribers | Until you unsubscribe |
| Session / basket data | Deleted when your session expires (typically 30 days) |
| Website logs (IP, access) | 90 days |
8. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate data.
- Right to erasure — ask us to delete your data where there is no lawful reason to retain it.
- Right to restrict processing — ask us to pause processing in certain circumstances.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email [email protected]. We will respond within one calendar month.
9. How to complain
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO · Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 · ico.org.uk
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.